Contact Us

Your satisfaction is our main goal, please give us a call at 866.920.2372 or email labcorp@staples.com.

For custom order information, contact: Client.Relations10@staples.com

For corporate purchase please log into Peoplesoft, for personal purchases see below.

Shopping for Labcorp products online is safe, secure and easy. There's no need to log in to shop the catalog, just follow these simple steps:

• Browse through the Labcorp eStore by clicking on a department and then clicking on the products that interest you.
• Add items to your Shopping Cart.
• Register or verify your shopper information.
• Select your payment method and submit your order.
• Print your View Cart page or your Receipt.

There are two ways to shop through the Labcorp eStore, by clicking on a department and browsing through the product assortment and by using the Search feature to find a specific product.

To browse the product assortment, click on one of the department links located on the top navigation bar.

To use the Search feature, locate the search box on the top right corner. This search box offers the choice of searching by price or by keyword, or product name. Enter the information and click the button. For your convenience, Search results will be presented as active, "clickable" links that connect with product detail pages.

Shopping the Labcorp eStore is similar to shopping anywhere—you are in control.

• In order to purchase an item, you must first add it to your shopping cart.
• To do this, click on the product you want to purchase from the product thumbnail pages.
• A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable).
• Current on–hand inventory is also displayed here.
• Once you have selected the product and specified size and/or quantity, click the Add to Cart button.
• You will see the product appear in your Shopping Cart.
• This Shopping Cart will expand to include all of your selections and it also allows you to remove or update those selections by clicking on the Remove button or by clicking on the product name to take you back to the product detail page, where changes can be made.
• It is not necessary to log in for the Shopping Cart to function.
• At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart button located at the bottom of the Shopping Cart.

Registering or logging in is not required in order to browse the Labcorp eStore. However, you will have to log in (if you've shopped the Labcorp eStore before) or register (if you are a first–time shopper) when you are ready to check out.

If you have already registered, you will be prompted to enter your name and password when you click Check Out. First–time shoppers will be prompted to enter information such as User Name and Password, name, address, e–mail address, and phone number. This information will default to your billing and shipping information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button on the top menu bar. Once you have registered, the catalog will remember you each time you visit.

Acceptable Payment Methods:

• - Credit Cards - IMPORTANT credit cards are for personal purchases only.

Acceptable credit cards are (Your credit card statement will reflect payment to Staples Promotional Products.):

• - Visa
• - American Express
• - MasterCard
• - Discover

For international orders: Preference is to accept the order via store, and manage directly with contact if a product substitution is needed for the international order. This will keep things streamlined upfront in ordering process.

When you are finished shopping:

• Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
• Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
• Verify the Shipping Method. Normally, UPS Ground Shipping is the default method. If necessary, make changes by clicking on the Modify button. Available shipping methods for the USA will be displayed in a drop-down box. For orders outside the USA, a Staples export specialist will reach out to the shopper via email, once the order is placed through the Merchandise Store, to inform the shopper of their shipping costs and any import fees. This process usually takes about 48-72 hours. The international shopper must approve this shipping amount via email for the transaction to be fully processed. Corresponding shipping cost estimates will be reflected in the Shopping Cart.
• Verify the Order Information in your Cart and make any final changes.
• Enter your credit card information and click on Place Order to submit your order into the eStore's secure ordering environment.
• Once you have placed your order, a purchase confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

If you would like a printout of your receipt, click on the My Account button on the top navigation. Under My Orders you will click on the Order History link to view your past orders. Click on the specific order for which you want a receipt and print this screen.

Your in–stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all USA orders will be shipped within 48 hours, via the shipping method you have selected.
Please note: the cut off time for rushes is 2pm Central Standard Time. That is the latest we can receive an order and still ship same day.

For orders shipping outside the USA: international shoppers will be billed separately for shipping. It is not calculated at the time of your check out. A Staples export specialist will reach out to the shopper via email, once the order is placed through the Merchandise Store, to inform the shopper of their shipping costs and any import fees. This process usually takes about 48-72 hours. The international shopper must approve this shipping amount via email for the transaction to be fully processed. The reason shipping is calculated separately for international shoppers is because Staples works with various shipping vendors and sources the most cost-effective option for the preferred shipping method.

All shipments to APO, FPO, DPO addresses must be sent via USPS or SmartPost service. Orders shipping to these addresses will be identified during order processing and the ship method updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

For international orders: Preference is to accept the order via store, and manage directly with contact if a product substitution is needed for the international order. This will keep things streamlined upfront in ordering process.

Importer Responsibilities:

Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions:

Select items are not available for export due to foreign regulatory requirements.

Documentation Fee:

All export orders are subject to a documentation fee of $5 per style.

Shipping Charges:

A Staples export specialist will reach out to the shopper via email, once the order is placed through the Merchandise Store, to inform the shopper of their shipping costs and any import fees. This process usually takes about 48-72 hours. The international shopper must approve this shipping amount via email for the transaction to be fully processed.

Duty and Tax Obligations:

Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery:

International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.

Returns:

Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at labcorp@staples.com or 1–866-920-2372.

Contact SPP for More Information:

For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at labcorp@staples.com or 1–866-920-2372.

Product Sizing Information

*Size 3XL is available in limited styles only. Please refer to your online catalog.

*This size chart excludes junior & euro-fit sized items. Please see product copy for details.

For any concerns, comments or questions, send an e–mail to labcorp@staples.com or contact your Customer Service team at 866.920.2372.

Employees may provide branded promotional items of modest individual value to Clients or Third Parties. The total annual value of all promotional items given to any Client or Third Party may not exceed $25USD in a calendar year. The promotional items must display the Labcorp name, logo or trademark. See the Client and Third Party Expense Policy (BPM-08) for additional information.